Return Policy

At chissn, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.

Do I need to send products all the way to China?

European customers can return their products to our European warehouse, US customers can arrange a pickup by UPS at the specified address. Customers from other countries will need to send their products to our warehouse in China.

The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 30 days of receiving your order. 

For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees. For customized wedding dresses a free lifetime alteration service is available.

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.